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Tenancy Redress

Helping tenants resolve issues with participating landlord members of the National Residential Landlords Association

Operated by

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Working in partnership with


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I would like to express my sincere thanks for the work done by TDS Resolution on my behalf as a tenant who, through the Covid pandemic, fell into arrears, and faced eviction.

George was extremely helpful in finding a mutually agreeable solution, for which I am hugely relieved. I would strongly recommend the service which they provide for both tenants and landlords.

Michael, Tenant

Download our scheme guide

Useful Resources

Typing on laptop
Solving Housing Disputes Report
Modern House
Alternative approaches to resolving housing disputes
Modern House
Tenancy Sustainment Guide
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A Guide to Pets in Rented Properties
House Hunt
Propertymark - The future of renting position paper
Garden Maintenance for Landlords
Image by James Feaver
Resolution Services Annual Review 2020 - 21

Chatbot - Citizens Advice Manchester 

An advice chatbot has been developed by Citizens Advice Manchester. The TDS Charitable Foundation worked along side them to develop it.

You are able to ask the chatbot about variety of issues, this includes:

  • Benefits

  • Money Problems

  • Housing

  • Relationships

  • Immigration

  • Work Problems

You will be provided with appropriate responses by the chatbot and asked further questions regarding your requirements. If the chatbot cannot answer your question, you will be able to enter your postcode and full details of your closest Citizens Advice Bureau will be shown, including contact details.


Click the purple icon to access the chatbot.

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